TWINS™ Magazine Subscriber Services

Understanding Your Subscription Label

Just as twins are not alike in every way, no two TWINS™ Magazine subscription labels are identical. Each label is unique and includes coded information containing not only the subscription expiration date, but also the account's computer number.

The subscription expiration date is simple to locate and to read. It appears on the second line of the issue label and notes both the issue number and year. For instance, MAR/APR 09 means the subscription will expire following the March/April 2009 edition of TWINS™. This code will change after a renewal payment has been processed.

The subscription account number can be found at the beginning of the second line from the top of the label that also contains the expiration date. It is flagged by number symbols (#) on both sides. This unique seven-digit account code should be included in any correspondence regarding a subscription or when renewing a subscription. It is also helpful to have the account code handy for reference when contacting our subscriber service office.

Missing, Damaged Issues?

On occasion, you may not receive an issue or your copy may arrive torn and mangled. Don't despair - TWINS™ Subscriber Services is ready to assist. Simply dial our toll-free subscriber number for prompt replacement of your missing or damaged issue. Usually, issues can be replaced up to two months following a cover date. If an issue is unavailable, we'll extend the subscription term for the number of missing issues.

Receiving Duplicate Renewal Notices?

From time to time, you may receive a TWINS™ Magazine renewal notice or invoice in the mail after you have already responded. If this occurs, chances are that our correspondence has simply crossed in the mail and there is nothing to worry about. However, if you receive a second notice after responding, please contact us. There may be a problem with the payment, or perhaps your payment has not been received at our offices for processing.

Subscriber Testimonials

Giving Thanks to Our Subscriber Services Staff

 
The daughter of the owner of our company is having twins this week. My wife and I wanted to get a nice gift for them so I did a Google Search on "twin gifts", which brought up quite a lot of sites and yours was one of them. I thought a couple years subscription to your magazine and a clothing gift would be just perfect (I actually found the Two Peas in a Pod Ultimate gift package link through your site). You have a great site and a great magazine, and most importantly ... great customer service people. Sonya handled my call, patiently answered all my questions and was most professional. However it is that you recognize your employees, you should recognize her, she's wonderful! She even sent me a copy of a back issue so we could wrap it up as a gift with the gift card announcing their pending subscription. She couldn't have been more helpful and complimentary of the gifts I chose (I was a novice not accustomed to the shopping world).
 
My wife normally does all of our shopping, but I handled this situation since it was so closely tied to my business. I am the GM and run the company for the owner, so I can easily recognize when another company is providing excellent customer service.
 
So, thanks to Sonya for being such a nice person, and thank you for having great employees and a website easy to find and use!
 
James E. Simpson
Vice President & General Manager
GT Water Products, Inc.

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I was contacted via email by Richard regarding my address. He said that the post office recognizes it as an incorrect address. He wanted to update my address. I gave him my current address. He then replied to me that he would be glad to send out any back issues that I had missed, providing they were still available. I told him that I could not have missed more than the last two issues. He said that he will send them out to me.

Well, lo and behold that was Monday afternoon and here it is Friday morning and I have my mail. He did not Express, Overnight or Priority Mail it, he mailed it First-Class and it got here. This is an excellent example of an employee who does not procrastinate and gets the job done. I am very impressed with the professionalism and great customer service of this magazine that I will make sure that every one of my friends and family know what a great company you are.
 
This may seem a little extreme to you, but here in Hawaii, when someone says they will drop it in the mail, it often arrives in a week or so. This was here in 4 days. Please commend Richard for keeping a customer happy and loyal.
 
Aloha!
 
Jodie Cole
Honolulu, Hawaii